SHIPPING POLICY
Shipping Policy
- allow 1-2 business days for your order to be processed
- DHL Express Shipping available worldwide & will arrive in 1-3 days once shipped
- FedEx Express Shipping available worldwide & will arrive in 3-6 days once shipped
- international standard shipments will ship via DHL & FedEx
- you will receive a shipment notification e-mail with tracking once your order has shipped
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All prodcuts are stocked in and are shipped from:
Alistair Fraiser LTD, Europe, Bulgaria, Sofia 1700 Simeonovsko Shose 9, ent. G, ap..91
Hawaii, Alaska, PO Boxes, AFO/FPO & U.S Territories
- we accept orders shipped to PO Boxes and APO/FPO or U.S territories
- orders shipped to these addresses will be sent only via FedEx Express
International Shipping Policies
- allow 1-2 business days for your order to be processed and shipped
- all international orders are shipped via DHL Express & FedEx Express
- DHL Express orders are delivered within 1-3 days once shipped
- FedEx Express orders are delivered within 3-6 days once shipped
-
All prodcuts are stocked in and are shipped from:
Alistair Fraiser LTD, Europe, Bulgaria, Sofia 1700 Simeonovsko Shose 9, ent. G, ap..91
Customs, Duties & Taxes
- all EU orders will not be subject to any import duties, fees & taxes
- for orders outside the EU any import duties, fees & taxes are the responsibility of the customer
International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.
Returns
- all you need to do is let us know within 14 days of receiving your order
- click here or go to the bottom of our website under the ‘Returns Center’
- all returns will be refunded only via store credit in the form of an e-gift card code
Europe + International Returns
- you can arrange a return to us via your local postal service
- we’ve setup a deal with DHL Express to pickup the package from any address of your choice & return it to us within 1-3 working days
- the returns aren’t free but the costs come out cheaper than sending it back via your local post office
- E-mail us and we’ll let you know the cost based on your country
- we require you to pay this cost via our PayPal and we’ll e-mail you the discounted shipping label to give the driver on pickup
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All prodcuts are stocked in and are shipped from:
Alistair Fraiser LTD, Europe, Bulgaria, Sofia 1700 Simeonovsko Shose 9, ent. G, ap..91